FAQ

What happens if items are back ordered?
The salesperson can answer on-hand inventory questions at the point of order. If an item is back ordered the system will automatically file it under the customer's name and date of back order. The salesperson constantly watches customer back order availability and will call to inform the customer if an item is available to ship. M&A will not ship a back order without customer approval.

Does M&A special order?
Yes. Just let your salesperson know and we will special order any product for you.
We are pleased to Special Order products that we do not normally stock for our customers. Many vendors will also drop ship special order requests directly to
your store. Your salesperson will know which vendors offer this service. COD
drop ships must be prepaid with check or credit card. COD Special Orders placed for $75.00 or more must be prepaid. Payment requirements for Special Orders over $500.00 will be handled on an individual basis. All Special Orders are automatically shipped within 24 hours of receipt at Musicorp’s warehouse if the dealer has not requested “add-on” when the order was placed.
If “add-on” was requested, the dealer will be contacted when the Special Order arrives so that additional merchandise may be added to this order. The “add-on” order must be placed within three business days of notification to the dealer of receipt of the Special Order. If no additional merchandise is added to the order within three business days from notification, the Special Order will be shipped.
All Special Orders are non-cancelable, non-returnable and non-refundable.
Special Orders may require additional processing / handling fees. Ask your sales representative for more information.